Support Policy

At danaleko.com, we aim to provide timely and effective support for all projects and services. This Support Policy explains the scope of support, response times, and client responsibilities.

  • Scope of Support
  • Request Support
  • Response Times
  • Scope Limitations
  • Client Responsibilities
  • Termination of Support

Information we collect

Support is provided for:

  • Technical issues related to websites or digital projects delivered by danaleko.com.

  • Guidance on using websites, content management systems, or delivered design assets.

  • Minor fixes or adjustments within the agreed project scope.

Request Support

Clients can request support by:

Include:

  • Your project name or invoice number

  • Description of the issue or question

  • Any relevant screenshots or error messages

Response Times

  •  Initial responses are generally provided within 24–48 hours on business days.
  • Critical issues (e.g., broken website functionality) are prioritized.

Scope Limitations

  • Support does not include new project work, additional design requests outside the original scope, or third-party software troubleshooting.

  • Maintenance or updates outside the original project scope may incur additional fees.

Client Responsibilities

To enable effective support, clients should:

  • Provide accurate project details, credentials, and access as needed.

  • Communicate clearly and provide timely responses to inquiries.

Termination of Support

  • Support may be suspended if payments for the project are overdue.

  • Support services are only valid for clients with an active project agreement or maintenance plan.